FAQS

You Asked, We Answered

DO THE PAINTS WASH OFF?

Our paints are professional leather shoe paints, specialised for customising trainers. They are water and scratch proof however, you do still need to take considerable care of the item as they will only last as long as you take care of them.
For vinyl products the same applies.

WHAT IS THE ORDER TIME?

Once ordered the wait time on customs are 2-4 weeks, however we aim to get the trainers to you as soon as we can! We hope to have all trainers dispatched within 10-16 days of purchase.

WHAT IS YOUR RETURN POLICY?

We are unable to accept refunds or exchanges due to the products being made to order. Once paid for there is no option to change your order, and any wear and tear of the product is down to the purchaser.

WHAT SHIPPING IS USED?

We use Royal Mail tracked 95% of the time.

CAN I WASH MY TRAINERS?

Yes, but only by hand. Do not wash via washing machine under any circumstances, this may cause irreversible damage to the trainers. To wash please use a damp cloth or wipe.

DO YOU TAKE CUSTOM REQUESTS?

Yes! please contact us via the "Contact us" section on the website, or email S1Kustoms2020@gmail.com. Please note custom trainers are not cheap as they can take a considerable amount of time to produce.

 

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